Frequently Asked Questions

No referral is needed. You can book directly with us as a new patient. If you have a care plan or referral from your GP, bring it along and we'll work in with it.

Your initial consultation includes a thorough history, a physical assessment and, where appropriate, your first treatment. We'll explain what we find and agree on a plan together before any care begins.

Yes. We accept all major health funds and have HICAPS on site, so eligible patients can claim their rebate on the spot and only pay the gap.

Your initial consultation typically runs 35–45 minutes to allow time for a full assessment. Standard follow-up consultations are usually 25–30 minutes.

We care for patients across all life stages, from children to older adults, tailoring our techniques to each person's needs and comfort.

An initial consultation is $105 and runs 35–45 minutes, including a full history, assessment and your first treatment where appropriate. Standard consultations are $83, and patients aged 18 and under are $70. Health fund rebates can be claimed on the spot with HICAPS.

All major Australian health funds are accepted, including Bupa, Medibank, HCF, nib, AHM and HBF. The clinic has HICAPS on site, so eligible patients claim their rebate at the time of payment and only pay the gap.

Yes. Patients can book online through the booking page, or call the clinic on +61 493 128 000 if they prefer to speak with the team first.

Consultations are strictly by appointment so we can set aside enough time for each patient. You can book online or call the clinic on +61 493 128 000.

We ask for at least 12 hours' notice to change or cancel an appointment. A late cancellation within 12 hours of the appointment is charged at 50% of the session cost, and a missed appointment (no-show) is charged the full appointment fee.

Yes. Body Therapy Chiropractic offers a free 15-minute phone consultation for new patients — available in English, Mandarin or Cantonese — to talk through whether chiropractic care may be suitable before booking.

Patients should bring any relevant scans, reports, referral letters, private health fund card and a list of current medications or health conditions. If they do not have scans, that is fine; the chiropractor can advise if anything further is needed.

No. X-rays or scans are not required to book. Bring any existing imaging or reports along, and the chiropractor will advise during your assessment if further imaging is appropriate.

It depends on the condition, how long it has been present and how your body responds. After the initial assessment the chiropractor will outline a personalised care plan and review your progress at each visit.

Yes. The Chatswood clinic is open until 7:00pm on Monday and Wednesday to Friday, and on Saturday mornings from 9:00am to 1:00pm.

Yes. The clinic is on Help Street in central Chatswood, a short walk from Chatswood Station, the bus interchange, Westfield Chatswood and Chatswood Chase.

Body Therapy Chiropractic is at Suite 204 on Level 2 of 6 Help Street, Chatswood. Take the lift to Level 2 — the suite is signed from the lift lobby.

Yes. Paid parking is available at Westfield Chatswood and Chatswood Chase, both a few minutes' walk away, and there is metered street parking on Help Street and Victoria Avenue.

Yes. There is lift and wheelchair access to Suite 204 on Level 2 of 6 Help Street. Please note the building does not have a dedicated accessible toilet. If you have specific access needs, call the clinic on +61 493 128 000 before your visit and the team will help.

Yes. Many Chatswood patients visit the clinic for neck pain, back pain, headaches and posture issues related to desk work, commuting and long hours on devices. The chiropractor will assess movement and symptoms before recommending care.

The clinic commonly sees patients for back pain, neck pain, headaches, migraines, posture concerns, shoulder pain, hip pain, sports injuries, muscle strains, sprains and chronic musculoskeletal pain.

Our chiropractors primarily use diversified technique, a hands-on approach to joint and soft-tissue care. Gianna also offers the Activator technique, a low-force, instrument-assisted option that can suit patients who prefer gentler adjustment. The chiropractor will discuss which approach is most appropriate for you at your assessment.

Yes. Our chiropractors care for pregnant patients and for children, adapting their assessment and techniques to each patient's stage and comfort. Care is always tailored following an individual assessment.

We accept Medicare EPC (Enhanced Primary Care) care plans referred by your GP. At this time we do not process workers compensation or CTP (motor accident) claims. If you have an EPC referral from your GP, bring it along and we'll work in with it.

Yes. Body Therapy Chiropractic has Mandarin and Cantonese-speaking chiropractors available at the Chatswood clinic. Patients can request language support when booking.

Yes. The clinic welcomes Mandarin and Cantonese-speaking patients from Chatswood, Roseville, Artarmon, Willoughby, Lane Cove, Lindfield, Northbridge and surrounding suburbs.

Body Therapy Chiropractic serves patients from Chatswood and nearby Lower North Shore suburbs including Roseville, Willoughby, Artarmon, Lane Cove, Lindfield, Northbridge, Castlecrag and Castle Cove.