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What to Expect at Your First Visit

No surprises — here's exactly how your first appointment at our Chatswood clinic works, from the moment you arrive.

  1. A conversation about you

    Your visit starts with a thorough history — what's bothering you, how it started, your work and activity levels, and any past injuries or health conditions. If you've brought scans, reports or a referral, we'll review them here.

  2. Physical & movement assessment

    Your chiropractor assesses your posture, movement and the areas involved in your complaint, testing how your joints and muscles are working so care is based on findings, not guesswork.

  3. We explain what we've found

    Before any treatment, we walk you through what we believe is going on and what we recommend — in plain language, and in English, Mandarin or Cantonese. You'll have time to ask questions, and nothing proceeds without your agreement.

  4. Your first treatment

    Where appropriate, your first treatment happens the same visit. Treatments combine chiropractic adjustments with soft-tissue therapy — around 10 minutes of massage-based muscle work is part of every session.

  5. A plan and practical advice

    You leave with a personalised care plan and practical advice — exercises, ergonomic tips or activity changes — so progress continues between visits.

Your first visit — questions, answered.

How long does the first appointment take?

Your initial consultation runs 35–45 minutes to allow time for a full history, assessment and, where appropriate, your first treatment. Standard follow-up visits are 25–30 minutes.

What should I wear?

Comfortable clothing you can move in is ideal. You won't need to change for most assessments and treatments.

What should I bring?

Bring any relevant scans, reports or referral letters, your private health fund card, and a list of current medications or health conditions. If you don't have scans, that's fine — we'll advise if anything further is needed.

Will I be treated on the first visit?

In most cases, yes — where the assessment shows treatment is appropriate, your first treatment happens the same day. If we think you need further investigation first, we'll explain why and what the next step is.

How much does the first visit cost?

The initial consultation is $105. Standard follow-up visits are $83 and patients aged 18 and under are $70. Health fund rebates can be claimed on the spot with HICAPS, so eligible patients only pay the gap.

Can I have the consultation in Mandarin or Cantonese?

Yes. James Zheng consults in Mandarin and Gianna Lau consults in Cantonese — your whole visit, from history to explanation and advice, can happen in your own language.

Are you unsure what's causing your pain?

+61 493 128 000

Level 2, Suite 204, 6 Help Street, Chatswood NSW 2067

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